Your budget says you can’t bring your entire staff to the conference...So, we’re bringing the conference to you!

Coming to a computer near you.

November 10, 11 & 12, 2009 for Directors Managers & Supervisors

November 13, 2009 for CSRs

11AM - 1PM Daily 

Click here to download the brochure.       

 
Call Center Success Strategies for Boosting Performance & Results

• Managers & Supervisors will learn:
• How to take advantage of the major trends impacting performance in your center
• How to Build a more Effective Call Center Strategy.
• 10 Steps Supervisors can take to Maximize Results with their Team
• Strategies for Doing More…With Less!
• Employee Development and Retention Strategies
  

OC-3 rewards your entire team…for less than it costs one person to attend an out < of town conference!
Sending just one or two people to an industry conference does not have as great of an impact on increasing knowledge and performance as if you were to send your entire team.  You’d love to bring them all but the cost of: registration, airfare, hotels, meals, taxi’s and salaries can easily exceed $4,000 per person.  

OC-3 is an on-line event that can include EVERY member of your staff – Every manager and supervisor can  participate in the OC-3 for one low fee…AND…  There’s even a special BONUS EVENT for CSR’s

Frontline Bonus
Generally, front-line employees are left out of the loop when it comes to conferences and industry events. 
OC-3 proudly announces a special event with some top customer service consultants created specifically for CSR’s.  An AM and PM session are INCLUDED IN YOUR FEE.  CSR Participant Guides for each employee are only $19 each and will be mailed to your company the week before the event - special discounts for centers with 100+ CSRs.

Get A Room!
With OC-3, all you need is a conference room, computer and projector and you can bring your entire team!  Your team will come away energized, informed and improved! OC-3 features participants materials and follow-through guidelines for all Manager and CSR participants.

Day 1:  VP’s & Directors:   Technologies, Trends and Strategies for Growing your Call Center Effectiveness
                                             Session A:  Technologies & Trends To Plan for 2010 
                                                                Dr. Natalie Petouhoff, Senior Analyst, Forrester Research
                                             Session B:  Enhancing your Call Center Strategy
                                                                Chuck Thomas, President, CT Creative

Day 2:  VP’s, Directors, Managers, &  Supervisors – Coaching your Team to Higher Performance
                                             Session A:   Beat Your Best™ - A Proven Coaching Process for Boosting Call
                                                                 Center Performance                                                                            
                                                                 Linda Olsen, Call Center Director, CenturyLink                                             
                                            Session B:   Measuring & Tracking CSRs Performance                                                                                   Julie Nelson, Manager Contact Center Operations, Motorola

Day 3:  VP’s, Directors, Managers, & Supervisors – Doing More with Less
                                            Session A:   How to Maintain Service Levels Without Incurring Extra Costs or
                                                                Personnel                                                                                                                                             John Forsberg, Consultant, Spectrum Quality Associates  
                                            Session B:  Dealing with Turnover                                                                            
                                                                 Laura Palmiter, Centralized Hiring Manager, Motorola

Day 4:  CSR Training Day                                             

                                              Session A & B:  Handling Difficult Customers

GROUP REGISTRATION FEES: $1,695 per computer log-on plus $39 per manager and $19 per CSR.