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  Call Center Strategies Interview

Mark Landiak, President of CDI, discusses the  benefits of a Call Center Coaching Strategy that drives Performance & Proficiency.

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This session provides sales managers with the tools and resources to manage sales teams – in both retail and B2B. It builds upon the Beat Your Best!™ process with new content focusing on the coaching skills required to get improved sales results. Managers learn how to improve sales activities and coach their people to change their behavior and achieve better performance. The session introduces a practical coaching model that helps managers improve their coaching skills and how they develop their sales reps to sell more.

 

Participants Learn:

  • What activities and behaviors they need to manage to improve individual and team selling outcomes
  • How to build Mutual Action Plans with their people
  • Specific coaching skills to use for selling skills improvement
  • How to build team support for coaching and continuous development
  • How to provide timely and constructive feedback to encourage positive change
  • How to optimize coaching time while on joint calls or on the floor

 

 

 
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