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  Call Center Strategies Interview

Mark Landiak, President of CDI, discusses the  benefits of a Call Center Coaching Strategy that drives Performance & Proficiency.

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Strategy Session PDF  | Print |  E-mail

The Strategy Session jump starts your ability to create your business plan and to achieve success in your business.  Each Strategy Session is customized for your business based on advanced interviews with key management personnel to surface the issues that most impact the sales and profitability of your organization.

 

Agenda 

Define Objectives

      • Short- and Long-Term Objectives and Strategies for key business functions:
              – Sales
              – Service/Support
              – General Business Management
  • Identify and clarify issues /objectives that will most impact the sales and profitability of the operation

    Identify Barriers to Achieving Objectives
  • Prioritize Barriers needing Immediate Attention
  • Develop Plans to Minimize or Eliminate Barriers

 

Create Action Plans by Manager / Department

  • Focus each manager on concrete ways to increase team proficiency and drive overall performance

    Define Process for Measuring Results
  • Establish Action Plan Accountability for all Managers against concrete time lines
  • Schedule 30-60-90 Day Progress Checkpoints
  • Establish Metrics to Measure Results
  • Implement Measurement Instrument
  • Execute on the Plan!
  • Make More Money!

 

Deliverables 

  • Preliminary Needs Analysis via conference call and management interviews to build a custom agenda 
  • Profit & Loss Statement Review
  • One-Day Session facilitated by one of CDI’s Professional Consultant Facilitators who bring industry experience in working with Technology and Wireless Dealers
  • Materials – Participant Guides and Planning Tools
  • Documentation of Strategy Session output
  • Executive Summary Execution Plan
  • 30 – 60 – 90 Day post-session Progress Checkpoint Meetings to Measure Performance and RESULTS!
 
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