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  Call Center Strategies Interview

Mark Landiak, President of CDI, discusses the  benefits of a Call Center Coaching Strategy that drives Performance & Proficiency.

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This one-day instructor-led workshop focuses on key strategies and tactics a retail wireless business can use to generate leads and increase store traffic with more qualified prospects. Both sales and customer service reps learn how to be proactive, prospect effectively, and turn service situations into sales opportunities. 
 
Participants Learn:
•    The ten top retail prospecting methodologies for building store traffic
•    How to set up an interval sales and marketing program to grow sales from existing customers
•    Prospecting techniques to increase outbound calling efforts
•    Tactics for expanding relationships with customers
•    How to produce a steady stream of referrals
•    How to turn service requests into sales opportunities
•    Networking techniques to expand relationships and generate new leads
•    How to turn downtime into productive selling time
•    How to turn follow through calls into money-making opportunities with customers
 
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